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How New York City Overhauled its Revenue Collections

  • By Sarah Knapp and Gary Schneider
  • Published: 6/15/2015

New York City faced a daunting task: how to integrate and streamline a hodgepodge of antiquated billing and collections systems and move into the digital age. Today, a single modern shared service center environment is responsible for New York’s 36 agencies, accepting 29 million indivi ...

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