How New York City Overhauled its Revenue Collections
- By Sarah Knapp and Gary Schneider
- Published: 6/15/2015
New York City faced a daunting task: how to integrate and streamline a hodgepodge of antiquated billing and collections systems and move into the digital age. Today, a single modern shared service center environment is responsible for New York’s 36 agencies, accepting 29 million indivi ...
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