Industry expert discusses how fraud has evolved over the past several decades

Julie Fergerson, Senior Vice President of Industry Solutions for Ethoca, discusses how fraud has evolved since the early days of the Merchant Risk Council, of which she was a founding member. She also discusses the threat that so-called "friendly" fraud poses to merchants, and provides some tips that retailers can apply to reduce friendly fraud. AFP 2018 has multiple sessions on fraud in the Payments Track.