Applying Hostage Negotiation Techniques to Business
- By Christopher T. Voss
- Published: 2/18/2015
In a tough negotiation it pays to be fearless—address the negative, don’t avoid it.I learned from experience manning a suicide hotline and conducting FBI hostage negotiations that directly addressing a negative in a fearless fashion both diminishes the problem and improves the relationsh ...
Copyright © 2019 Association for Financial Professionals, Inc.
All rights reserved.