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3 Recommendations for Increasing E-Bill Adoption

  • By Eric Leiserson, Ed Bachelder and John Slick
  • Published: 3/16/2015

Over a 12-month period, Cox Communications increased paperless adoption to 30 percent of its customers, doubling its adoption rate in the last six months of 2014. To achieve this success, Cox built a core “mission statement” focused on driving paperless, while also bringing together it ...

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