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Emotional Intelligence Series: Difficult Conversations

Virtual Seminar

Educational

Thursdays, July 12 - August, 2, 2018
12:00 PM - 1:00 PM Eastern Standard Time

$375 | $475
Communications and Marketing
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Individual review days are available for purchase for those who would only like to focus on certain subject areas.
Individual Pricing: Member$100, Non-member: $150

Session 1 - July 12, 2018: Introverts vs. Extroverts
Research tells us that 30% to 50% of all people are introverts and a recently published study called the CEO Genome Project shows that the majority of the successful CEO's studied are introverts. You need only look at a short list of famous introverts to find evidence of how highly successful introverts can be. Among them are: Warren Buffett, Bill Gates, Larry Page, J.K. Rowling, and Steven Spielberg, to name just a few.

With such greatly varied perceptions of introversion, it is useful to gain a deeper understanding of introverts. When you truly understand introverts, you will realize they have robust traits that can be immensely valuable to any team. Introverts can be far more than quiet contributors, they can be superstars.
Topics covered in this session include:
  1. What is introversion? A working definition and some myths debunked.
  2. What are the cultural implications of how we approach introversion? (The concept of extroversion as the ideal is a largely Western concept.)
  3. Maximizing organizational impact of introverts by setting them up for success in the workplace.
    Click here to purchase Session 1 separately.
Session 2 - July 19, 2018: Breaking Bad News
Have you ever had to counsel a direct report, deliver a negative performance review, or give your boss bad news? Have you ever noticed someone who seems to be avoiding discussing an issue with you? Difficult conversations typically cause a lot of miscommunication, as both parties are prone to avoiding directly confronting all the issues at hand. Research suggests miscommunications cost some organizations productivity losses of over $26,000 per employee annually. 

In addition to financial impact, avoiding difficult conversations can erode morale and eventually cause increased turnover. But when it comes to handling these conversations, many of us think the book title "Management Would Be Easy...If It Weren't for the People" sums up our view of this topic. There are simply some conversations we can’t avoid and learning how to be more effective in these situations can pay big dividends.
Topics covered in this course include:
  1. Recognizing avoidance signs (yours and other people’s)
  2.  Handling common barriers to effective communication
  3. Making difficult conversations productive
    Click here to purchase Session 2 separately.
Session 3 - July 26, 2018: Decision-Making Fundamentals
Research shows that people who were described as “decisive” were 12 times more likely to be high-performing CEOs. Peter Drucker said, "Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake." Most people make lots of decisions, maybe hundreds or more in a single day. 

Princeton University researchers say that that the number of people involved in decisions greatly impacts making the "right" choice. What other factors are significant factors in good decision making? Have you thought about how you make decisions? Do you have a process or do you wing it? 
Topics covered in this course include:
  1. Defining what makes a decision "good"?
  2. Understanding variables that impact decision making
  3. Avoiding common decision biases 
    Click here to purchase Session 3 separately.
Session 4 - August 2, 2018: Emotional Intelligence (EQ)
What do Jeff Bezos and Warren Buffet have in common, besides truckloads of money? They both have very high emotional intelligence quotients, or EQs. Research shows that emotional intelligence is the most significant factor in predicting a person's performance, accounting for nearly 90% of people's ascent up the corporate ladder. It affects our management style, how we interact socially, and even our decision making. 

While science shows that the lion's share of success is driven by emotional intelligence, most professional training focuses on technical skills? This may be because of a common perception that how people handle emotions is hard-wired, but emotional intelligence involves competencies that can be learned. This course will unpack some myths and realities of emotional intelligence and equip you to start improving your EQ (Emotional Quotient).
Topics covered in this course include:
  1. What is Emotional Intelligence and EQ?
  2. Understand the components of emotional intelligence
  3. Learn to how to improve your emotional intelligence
    Click here to purchase Session 4 separately.


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Speaker

Sanchez (003) John Sanchez
Managing Director, The FPA Group

John Sanchez has over 20 years of experience in accounting and finance. Upon earning his Bachelor of Science in Accounting at The Florida State University, he started his career at Kenneth Leventhal & Co. where he worked on audit and tax. John then transitioned to corporate finance and worked at several Fortune 500 companies including Blockbuster Entertainment, AutoNation USA and Royal Caribbean Cruises. 

John Sanchez has served in various roles in financial planning and analysis, mergers & acquisitions and corporate development. Prior to starting his consulting career, he was the Manager of Corporate Development for the Used Vehicle Division of AutoNation where he was responsible for the division's long term strategic plan.