AFP Bank Scorecard - Association for Financial Professionals

AFP Bank Scorecard: Members:Complimentary; Non-Members:$40.00; Format: E-document; + Add To Cart

Summary

AFP's Bank Scorecard allows the evaluation of specific cash management services by providing performance metrics categorized by groups, including qualitative, quantitative and payments.

The scorecard will help corporate practitioners not only gain clarity on the performance of their bank partners but also inspires continuous improvement and open communication, ultimately resulting in more valuable business relationships for everyone.

EXCERPT

WHAT IS A SCORECARD
A scorecard is a management tool used to measure activities in both a qualitative and quantitative method of a bank's performance.

HOW TO USE A SCORECARD?

As a quantitative measure of the service provided/benefit received.
As feedback for the service provider to better understand how you, the customer, perceive the value/quality/cost of the service(s) provided.
As a tool in measuring the relative value/importance of current service relationships the organization maintains.
As an evaluative method in support of continuous improvement/communication both within and outside the organization.
As a tool to evaluate all service providers on those issues deemed important to the organization.
As a way to provide clarity on how well issues/services are delivered or dealt with by the service provider(s).

BEST PRACTICES / ADVANTAGES

A scorecard is an effective relationship management tool for service providers to have critical feedback from you, the customer, on your perception of the quality of the services they provide to you.
Sharing your evaluation of each service provider ONLY WITH THAT SERVICE PROVIDER for the sole purpose of improving the quality of the service provider relationship.
When developing/using a scorecard it is best that more than one person in the customer organization have a part in its completion to assure valid indicators of service quality are determined - and not just one person's perceptions (which could be favorably/unfavorably biased)
Suggest that perhaps the service provider could provide you a scorecard with which to measure the quality of your organization as a customer to help you improve in your internal operations as well.

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May 2013 Payments NewslettersThis month, we bring you all of our exclusive coverage of the recent NACHA Payments conference in San Diego. We hear from retail corporate treasurers on the complications of implementing EMV in the U.S. Many retailers are unconvinced that such expensive upgrades are truly effective or necessary. Corporate treasurers also weigh in on electronic remittance standards, healthcare payments, fraud and more. Also, AFP and Aite Group release a new Payments Decision Guide on acquirer relationships, a eurozone payments expert discusses why the SEPA Direct Debit could cause some corporates to miss next yearís deadline, and more.
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AFP Fraudwatch: Essential Controls for Treasury, FinanceWith payments fraud running rampant, a recent AFP webinar held by a treasury executive provided especially timely advice. Effective internal controls include exception processing, activity specific accounts and more.

Summary

EXCERPT

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