Track: Payment Systems

My Incoming Bill Payments are Electronic! Now What?

Monday, October 20, 2008
8:30 a.m. - 9:30 a.m.
Room: 411

Electronic payments are creating a whole new set of operational challenges for billers, such as multiple transaction origination sources, incorrect consumer billing data and labor-intensive exception handling. Inefficient handling of these payments can diminish many of the benefits gained from electronic migration, and can create the risk of alienating your customers because of payment posting challenges. In this session, we will discuss how to overcome these challenges and maximize the financial benefits.

Speakers:

• James P. Gilligan, CTP
  Manager, Corporate Treasury
  Great Plains Energy

• Howard N. Forman, AAP
  Senior Vice President
  Wachovia Treasury Services

Objectives

• Review data from recent studies outlining consumer bill payment behavior
• Learn about the efficiencies and challenges on-line banking bill payments create for billers
• Review how a large biller overcame these challenges

Pre-Requisites

• Basic knowledge of cash management and remittance processing

Take-Aways

• List of critical questions treasury/finance leaders should ask their operations colleagues about electronic bill payment processing
• Recent bill payment white papers/research articles (pending re-print permission from the publisher)

CPA Field of Study: MAS