Track: Payment Systems

Collecting Consumer Payments - Save Time and Money AND Still Be PCI Compliant

Wednesday, October 22, 2008
9:00 a.m. - 10:00 a.m.
Room: 409 AB

This case study will explore the process one organization undertook to select a payments collection system that was inexpensive and easy to customize. They then implemented it at a call center as well as at point-of-service locations. The benefits realized include increased patient collections, lower cost of collections, reduced bad debt, more efficient workflows, automated reporting, easier reconciliation, lower merchant processing fees and PCI compliance.

Speakers:

• Steven Walden, CTP
  Manager, Treasury Operations
  Sisters of Mercy Health Systems

• Robert Caulfield
  Chief Executive Officer
  TrustCommerce

Objectives

• Understand how Internet systems can streamline and accelerate the process of collecting credit card or ACH payments from consumers
• Learn how to implement a technology solution without internal MIS resources and have the finished product exceed everyone's expectations
• Learn the importance of securely handling customer credit card and banking data and how to maintain regulatory compliance
• Address risk, liability and exposure utilizing the appropriate methodologies

Pre-Requisites

• Basic understanding of the use of credit cards to accept payments
• Familiarity with Internet-based technologies

Take-Aways

• Implementation Checklist
• Data Compromise worksheet - Data Security

CPA Field of Study: MAS