Track: Payment Systems

Gaining a Competitive Edge Using Multiple Collection Channels

Tuesday, October 21, 2008
2:00 p.m. - 3:00 p.m.
Room: 502 B

This session will highlight how one organization implemented a competitive business model, which satisfied the need to offer its customers a multi-channel payment process while reducing costs and streamlining the receivables operation. Its solution integrated seamlessly with its systems and customer's processes.

Speakers:

• Jeffrey Paradis
  Director, Premium Accounting
  Safety Insurance Company

• Rose T. Wojciechowski, CTP
  Product Manager
  The Bank of New York Mellon

Objectives

• Create a value-added collection solution that provides a competitive offering to gain new sales & improve customer retention
• Discover how to integrate a multi-channel collection system that accelerates cash flow and funds availability while reducing operational costs
• Learn how to reduce payment delinquencies by having a flexible offering that provides consumers with alternative payment arrangements
• See how this multi-channel payment model can enhance monitoring and give tracking tools to provide better auditing and controls

Pre-Requisites

• Basic understanding of the receivables process and collection methods

Take-Aways

• Flowchart / diagram of an end-to-end multi-channel receivable solution

CPA Field of Study: MAS